CasaFran policies

Up to 27 nights · Moderate

If you cancel at least 5 days before check-in, you receive a full refund, including taxes.

If you cancel less than 5 days in advance, before arrival, one night and 50% of the other nights are charged. Taxes are refunded.

If you cancel after check-in, the nights used, one additional night and 50% of the remaining nights are charged. The applicable proportional share of taxes is refunded.

You can also cancel free of charge within 24 hours of confirmation if you booked at least 7 days before check-in. The accommodation’s local time applies.

28 nights or more · Firm

If you cancel at least 30 days before check-in, you receive a full refund, including taxes.

After that deadline, the nights used and up to 30 additional nights are charged. If fewer than 30 nights remain in the booking, all remaining nights are charged. Tax refunds are calculated proportionally.

For cancellations after check-in on stays of 28 nights or more, check the conditions in your booking confirmation and contact CasaFran.

Arrival, departure and deposit

Check-in is from 15:00 and check-out is by 11:00. Early check-in and late check-out are strictly subject to the hotel's availability at the time and incur an additional charge.

Deposit per room, requested on arrival: CLP 50,000 for Mexico, Chile and France (capacity of 4 or more guests), and CLP 30,000 for the other rooms. It covers minibar consumption, damage and any noise penalties. If charges exceed this amount, the difference is charged according to the situation. Any remaining balance is returned at check-out when applicable.

The deposit is due on arrival; it is not part of the online payment.

Reservation transfers and changes

If your reservation is within the days before arrival when no refund applies under our cancellation policies, you may change the reservation dates (within the current calendar year) or transfer your reservation to another person. All changes must be requested in writing at [email protected] or through our WhatsApp.

Request cancellation or refund

Write to us with your booking reference. We will review the conditions you accepted and the payment status. Do not send card details.

Bank processing times for refunds and no-show conditions must be confirmed with CasaFran. If you booked through another channel, also check the conditions in your confirmation.